Choose The Perfect Support Package For Your Crypto Business

Explore our exclusive and collaborative customer support solutions tailored to meet your unique needs.

Get In Touch
Learn more
Pricing Plans
Large Team
Small Team
Shared (24/7)
Get A Quote
Team Structure and Scope of Work
5 Agents +1 Shared Team Lead
In-House or Hybrid
Customer Support, Community Management & KYC Checks
Standard Services Breakdown
Monthly Analytics Reporting
Crypto Training
Feedback integration process
Standard KPI Metrics
Dedicated (16/7)
Get A Quote
Team Structure and Scope of Work
3 agents +1 Dedicated Team Lead
In-House or Hybrid
Customer Support, Community Management & KYC Checks
Standard Services Breakdown
Monthly Analytics Reporting
Crypto Training
Feedback integration process
Standard KPI Metrics
Premium Add-Ons
Customized KPI Metrics
Standard QA Checklist
In-Depth Reporting
Audit & Gap Analysis
FAQ Creation, Product Documentation, Macro
Public Quarterly Progress Reports
Tier 2 Support
Dedicated (24/7)
Get A Quote
Team Structure and Scope of Work
5 Agents +1 Dedicated Team Lead
In-House or Hybrid
Customer Support, Community Management & KYC Checks
Standard Services Breakdown
Monthly Analytics Reporting
Crypto Training
Feedback integration process
Standard KPI Metrics
Premium Add-Ons
Customized KPI Metrics
Standard QA Checklist
In-Depth Reporting
Audit & Gap Analysis
FAQ Creation, Product Documentation, Macro
Public Quarterly Progress Reports
Tier 2 Support
Shared (16/5)
Get A Quote
Team Structure and Scope of Work
2 Agents +1 shared team lead
In-House or Hybrid
Either Customer Support or Community Management
Standard Services Breakdown
Monthly Analytics Reporting
Crypto Training
Feedback integration process
Standard KPI Metrics
Shared (16/7)
Get A Quote
Team Structure and Scope of Work
3 Agents +1 shared team lead
In-House or Hybrid
Either Customer Support or Community Management
Standard Services Breakdown
Monthly Analytics Reporting
Crypto Training
Feedback integration process
Standard KPI Metrics
Shared (24/7)
Get A Quote
Team Structure and Scope of Work
5 agents +1 Shared team lead
In-House or Hybrid
Either Customer Support or Community Management
Standard Services Breakdown
Monthly Analytics Reporting
Crypto Training
Feedback integration process
Standard KPI Metrics
Dedicated (16/5)
Get A Quote
Team Structure and Scope of Work
2 Agents +1 Shared team lead
In-House or Hybrid
Customer Support, Community Management
Standard Services Breakdown
Monthly Analytics Reporting
Crypto Training
Feedback integration process
Standard KPI Metrics
Premium Add-Ons
Audit & Gap Analysis
Standard QA Checklist
Large Team
Small Team
Dedicated (24/7)
Get A Quote
Dedicated (16/7)
Get A Quote
Shared (24/7)
Get A Quote
Team Structure and Scope of Work
FTE Minimum
5 Agents +1 dedicated team lead
3 agents +1 dedicated team lead
5 Agents +1 shared team lead
In-House/Remote
In-house or Hybrid
In-house or Hybrid
In-house or Hybrid
Services Included
Customer Support, Community Management & KYC Checks
Customer Support, Community Management & KYC Checks
Customer Support, Community Management & KYC Checks
Standard Services Breakdown
Monthly Analytics Reporting
Yes
Yes
Yes
Crypto Training
Yes
Yes
Yes
Feedback integration process
Yes
Yes
Yes
Standard KPI Metrics
Yes
Yes
Yes
Premium Add-Ons
Customized KPI Metrics
Yes
Yes
No
Standard QA Checklist
Yes
Yes
No
In-Depth Reporting
Yes
Yes
No
Audit & Gap Analysis
Yes
Yes
No
Product Documentation, Macro,  FAQ Creation
Yes
Yes
No
Public Quarterly Progress Reports
Yes
Yes
No
Tier 2 Support
Yes
Yes
No
Dedicated (16/5)
Get A Quote
Shared (24/7)
Get A Quote
Shared (16/7)
Get A Quote
Shared (16/5)
Get A Quote
Team Structure and Scope of Work
FTE Minimum
2 Agents +1 Shared team lead
5 agents +1 Shared team lead
3 Agents +1 shared team lead
2 Agents +1 shared team lead
In-House/Remote
In-house or Hybrid
In-house or Hybrid
In-house or Hybrid
In-house or Hybrid
Services Included
Customer Support, Community Management
Either Customer Support or Community Management
Either Customer Support or Community Management
Either Customer Support or Community Management
Standard Services Breakdown
Monthly Analytics Reporting
Yes
Yes
Yes
Yes
Crypto Training
Yes
Yes
Yes
Yes
Feedback integration process
Yes
Yes
Yes
Yes
Standard KPI Metrics
Yes
Yes
Yes
Yes
Premium Add-Ons
Customized KPI Metrics
Yes
No
No
No
Standard QA Checklist
Yes
No
No
No
In-Depth Reporting
No
No
No
No
Audit & Gap Analysis
No
No
No
No
Product Documentation, Macro,  FAQ Creation
No
No
No
No
Public Quarterly Progress Reports
No
No
No
No
Tier 2 Support
No
No
No
No

Team Lead Package

Achieve success with our seasoned Team Lead experts who bring ACX insights from our extensive client base and implement proven Crypto CS strategies to increase your team’s performance

Supervision And Team Management

Day-to-day operations overseeing, includign task assignment and performance monitoring

Creation Of Comprehensive Knowledge Base

Develop & maintain self-help resources including FAQ, troubleshooting guides

Coaching And Development

Ongoing coaching and development of existing and new team members

Escalation Handling

First point of contact for escalated customer issues that cannot be resolved by front-line support

Reporting And Analytics

Key nerformance metrics tracking, such as response times, resolution rates, and customer satisfaction scores

Process Improvement

Identifying inefficiencies in existing processes and implementing improvements to streamline workflows and improve the overall efficiency of the customer support team

Cross-Functional Collaboration

Close collaboration with other departments to ensure a seamless customer experience

Team Leadership

Providing leadership and motivation to the team, setting clear goals and expectations, and creating a supportive work environment.

QA Package

Optimize your customer service standards with our dedicated QA support, leveraging specialized expertise to refine your internal team processes and ensure top-notch performance

Checklist Creation

Ensure timely and effective monitoring and response to all community activities and issues.

Scoring System

Develop and distribute comprehensive FAQs and relevant information to keep the community well-informed.

Trend Analysis

Provide detailed reports and strategic insights on community engagement, growth, and trends to inform decision-making.

One-On-One Sessions

Create macros to automate repetitive tasks, enhancing efficiency and productivity.

Agent Categorization

Develop a comprehensive FAQ section to address common customer queries and reduce support load.

Action Plans

Provide detailed monthly reports on key metrics to help you track performance and make informed decisions.

Resource Proofreading

Design and implement Key Performance Indicators (KPIs) tailored to your specific business goals and needs.

Boost Your Crypto Potential with ACX International

Get In Touch